Portal Manager
Reports to Marketing director
Location: London
Role
You will be responsible for the day-to-day management of carrier-integrated portals, driving the retail schedule and actively running the portal in terms of content management, editorial, analysis and reporting as well as being the main contact for both network operator customers and content providers with regards to the portals.
Key areas of responsibility include
• Overall responsibility for the portals to drive an optimal customer experience that supports the business revenue
• Scheduling content launches and retail requirements of the portal, including coordinating with internal teams to ensure on-time content delivery and portal updates
• Day-to-day contact with network operators including retail and portal roadmap planning, reporting and analysis
• Day-to-day contact with the content providers who deliver content to the portal, including coordination of retailing requirements and reporting
• Portal analysis – responsible for continuous review of the portals, analysing trends and providing feedback both to partners and internally to improve portal performance
• Financial reporting – alongside the internal financial team the portal manager will provide for all financial reporting for the portals
• The portal manager will also play a significant role in defining requirements to drive the future feature roadmap for the portals
Skills and Experience
• Minimum two years direct commercial experience in online retailing and portal management, ideally within mobile
• Industry experience with a mobile consumer portal or network operator preferred
• Extensive hands-on experience of using content management systems is essential
• Strong scheduling and analytical skills
• Experience in portal performance reporting, ability to mine data, analyse and report on data and trends and understand commercial and financial levers
• First-class team skills – you will initially not have direct reports but as the focal point for the portal you will be working alongside and coordinating with all business units and excellent interpersonal and leadership skills are essential and there is great scope for growth within the role
• First class project management and organisational skills; ability to manage multiple activities concurrently
• Must demonstrate relevant experience and strong client facing and communication skills; experience as an account manager would be relevant
• While this is a commercial role experience of working alongside technical teams and proficiency with back office tools is desirable
• Business or retail degree